Help centre · Europe
Frequently asked questions
Answers on ordering, payment, shipping across Europe, storage and our testing process. If something is not covered here, our team replies within one business day.
Ordering & payment
Placing an order
Which payment methods do you accept?
We accept SEPA bank transfer and cryptocurrency. All payments are processed securely in euros at checkout, and your order is dispatched once payment has cleared.
Do you offer discounts for larger orders?
Yes. Our stack discount is applied automatically in the cart — no code needed:
- 4 or more items: −5% on the whole order
- 10 or more items: −10% on the whole order
You can mix any formats — vials, pens, sprays and orals all count toward the total. For institutional or bulk pricing beyond this, see our wholesale page.
What sizes of peptide packaging are available?
Most peptides are supplied as lyophilised powder in 10 mg vials, with selected compounds available in larger sizes such as 30 mg, 50 mg or 500 mg. Where a product offers more than one size, you can select it on the product page before adding it to your cart.
We also stock pre-filled peptide pens, nasal sprays and oral capsules for compounds where those formats are available.
Shipping & delivery
Getting your order
What are your shipping times and costs?
We offer tracked shipping across Europe and the UK, typically arriving 2–4 working days after dispatch. A flat shipping rate is shown at checkout, and free shipping applies from these order values:
- Germany: free from €250
- Rest of the EU: free from €500
- UK & Switzerland: free from €350
Orders containing a peptide pen carry a higher threshold, as pens are our bulkiest items: €350 within Germany, €500 across the rest of the EU, and €750 for the UK and Switzerland. Full detail is on our shipping policy page.
Which countries do you ship to?
We ship to all 27 EU member states plus the United Kingdom, with tracking on every order.
For the UK and other non-EU destinations, any import duties or VAT are collected by the courier on delivery and are the recipient’s responsibility. If you are unsure whether a specific product can be imported into your country, please contact us before ordering.
Is shipping discreet?
Yes. All orders ship in plain, unbranded packaging with no indication of the contents on the exterior label. The sender name on the parcel is neutral, and no product information appears on the outside.
How do I track my order?
You will receive a tracking number by email as soon as your order is dispatched. You can also follow its progress on our order tracking page using your order number and email address.
Quality & handling
Testing and storage
Do you include test certificates with your products?
Yes. Every batch is independently tested before release, and the Certificate of Analysis is published against its batch number on our Lab Results page. Match the batch number printed on your vial to the table to open the exact certificate for what you received.
Each COA covers HPLC purity, mass-spectrometry identity confirmation, net content, and heavy metal, endotoxin and sterility screening.
How should I store the peptides upon arrival?
Our peptides are lyophilised (freeze-dried), which makes them shelf-stable for several weeks at room temperature — so a few days in transit will not affect them.
- Long-term storage (unreconstituted): keep in a freezer at −20°C, protected from light.
- After reconstitution: refrigerate at 2–8°C and use within the working period appropriate to the compound.
Avoid repeated freeze–thaw cycles, which degrade peptide integrity.
Are your products for human consumption?
No. All products sold by Titan Labs are supplied strictly for in-vitro laboratory research. They are not medicines, not dietary supplements, and are not intended for human or veterinary use.
Nothing on this website constitutes medical advice or a suggestion of therapeutic use. By ordering, you confirm you are a qualified purchaser using these materials for legitimate research purposes.
How can I contact customer support?
Email us at support@titanlabs.eu and we will reply within one business day. Our support hours are Monday to Friday, 9:00–18:00 CET.
For order-specific questions, include your order number so we can look it up straight away. See our contact page for all channels.
Still have a question?
Our Europe-based team answers product, order, COA and wholesale enquiries within one business day.