Get in touch
Contact Titan Labs
Questions about a product, your order, a Certificate of Analysis or wholesale pricing? Our Europe-based team answers every enquiry within one business day.
Email us
Product, order, COA and wholesale questions — the fastest way to reach a specialist.
support@titanlabs.eu Send an emailResponse time
Every enquiry is answered by a person, not an autoresponder.
Within 1 business daySupport hours: Mon–Fri, 9:00–18:00 CET
Dispatch centre
All orders are packed and shipped from our fulfilment centre.
GermanyTracked delivery across Europe and the UK
Before you write
Get a faster answer
Most enquiries we receive are already covered in our documentation. Checking these first usually saves you a day:
- Lab Results — search any batch number to open its Certificate of Analysis
- Shipping & Delivery — rates, free-shipping thresholds, delivery times and customs
- Track Order — live status using your order number and email
- FAQ — payment methods, storage guidance, packaging sizes
- Refunds — what to do if something arrives damaged or incorrect
If you are writing about an existing order, include your order number and, for a batch question, the batch number printed on the vial. That lets us answer in one reply instead of three.
What we can help with
- Order status & tracking
- Yes
- Certificate of Analysis
- Yes
- Reconstitution & storage
- Yes
- Wholesale & bulk pricing
- Yes
- Partner programme
- Yes
- Medical or dosing advice
- No
We cannot advise on human use. Our products are supplied for in-vitro laboratory research only. We are not able to answer questions about dosing, administration or any therapeutic application, and our team will not do so regardless of how the question is framed.
Business enquiries
Working with us
Wholesale & institutional
Bulk pricing for laboratories, universities and research organisations, with consolidated invoicing and batch reservation.
Partner programme
Earn commission by referring researchers to Titan Labs, with transparent tracking and monthly payouts.