Shipping & delivery

1. Delivery times

Orders placed before 14:00 CET on a working day are normally dispatched the same day. Payments made by SEPA transfer are dispatched once funds have cleared, which can add 1–2 working days depending on your bank.

Tracked delivery across Europe and the UK typically takes 2–4 working days from dispatch, depending on destination and stock status. Delivery times are estimates and are not guaranteed.

2. Shipping rates & free shipping

A flat shipping fee is shown at checkout before payment, calculated for your destination. Free shipping applies automatically from the order values below.

The free-shipping progress bar in your cart always shows the threshold that applies to what you have added.

3. Orders containing a peptide pen

Pre-filled peptide pens are our bulkiest items and carry a higher free-shipping threshold:

4. Customs & import charges

Orders shipped outside the European Union — including to the United Kingdom and Switzerland — may be subject to customs duties, import VAT or carrier handling fees levied by the destination country. Any such charges are the responsibility of the customer and are collected by the courier on delivery.

If you are unsure whether a specific product can be imported into your country, please contact us before placing your order. We cannot refund shipping on parcels refused at customs.

5. Tracking your order

You will receive a tracking number by email as soon as your order is dispatched. You can also check status on our order tracking page using your order number and email address.

Tracking information can take up to 24 hours to appear after dispatch while the parcel is scanned into the carrier network.

6. Packaging & discretion

Every order ships in plain, unbranded outer packaging with no indication of the contents on the exterior label. Peptides are supplied lyophilised, which keeps them stable in transit without cold-chain shipping, and vials are packed with protective material to prevent breakage.

7. Delays, losses & damage

If your tracking has not updated for more than five working days, or your order arrives damaged, contact us at support@titanlabs.eu with your order number and, for damage, a photograph of the parcel and its contents.

We will open an investigation with the carrier and arrange a replacement or refund in line with our refund policy. Please report visible damage within 14 days of delivery.